Effective date: September 17, 2026

Everything below explains how Cedar Crate Co gets your order from our Portland, Oregon warehouse to your door: how quickly we pack it, what shipping costs, how long carriers take, and what to do if something goes wrong in transit.

1. Where We Ship

Cedar Crate Co ships to all 50 United States, plus Washington D.C. We deliver to residential addresses, business addresses, and PO Boxes where the carrier permits. We do not ship internationally at this time, and we cannot forward orders to freight consolidators or third-party reshippers. Orders to Alaska, Hawaii, and U.S. territories may take longer and may travel by a different carrier than our continental service.

2. Order Processing Time

Orders are picked, inspected, and packed within 1 to 2 business days of payment clearing. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after 1:00 PM Pacific Time, or on a weekend or holiday, begin processing on the next business day.

During major sale events and the November to December holiday season, processing can extend to 3 business days. If an item is temporarily out of stock we email you within one business day with an expected date and the option to cancel for a full refund.

3. Shipping Rates

  • Orders of $49.00 or more: free standard shipping within the United States. The discount is applied automatically at checkout once your cart subtotal reaches $49.00.
  • Orders under $49.00: a flat rate of $6.95, regardless of how many items are in the cart or how much they weigh.

Rates shown at checkout are final. There are no handling fees, fuel surcharges, or hidden costs added after checkout. Because we ship only within the United States, there are no customs duties or import taxes on any order.

4. Delivery Times

Estimated transit time begins the day your parcel leaves our warehouse, not the day you order. Add the 1 to 2 business day processing time to the figures below.

  • West Coast (CA, OR, WA, NV, ID, AZ): 2 to 4 business days.
  • Midwest and Mountain states: 3 to 6 business days.
  • East Coast and South: 4 to 7 business days.
  • Alaska, Hawaii, and U.S. territories: 7 to 12 business days.

These are carrier estimates, not guarantees. Severe weather, carrier network backlogs, and peak-season volume can add time, and we will keep you informed if we are told of a delay.

5. Tracking Your Order

You receive two emails from us: an order confirmation as soon as payment is authorized, and a shipping confirmation containing your carrier name and tracking number as soon as the label is scanned. Tracking information can take up to 24 hours to become active after the email arrives. You can also sign in to your account and open the order to see its current status.

If your tracking has not updated for 5 consecutive business days, email us and we will open a trace with the carrier on your behalf.

6. Address Accuracy

Please check your shipping address carefully before you pay. We can correct an address only before the parcel is handed to the carrier. If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, we will refund the item cost but not the original or return shipping. Re-shipment requires a new shipping charge.

7. Lost, Stolen, or Damaged Parcels

If tracking shows delivered but you cannot find the parcel, please check with household members and neighbors and look at any safe-drop locations first, then contact us within 7 days. We will file a carrier claim and, where the claim supports it, send a replacement or refund.

If your order arrives with visible damage, photograph the outer box and the contents before unpacking further and email the photos to support@cedarcrateco.shop within 7 days of delivery. Damage claims are resolved with a free replacement or a full refund, at your choice, and you never pay return shipping on a damaged item.

8. Multiple Shipments

Larger orders are occasionally split across more than one box. You are never charged extra for a split shipment, and you receive a separate tracking number for each parcel.

9. Questions

Email support@cedarcrateco.shop with your order number and we will reply within one business day, Monday to Friday, 9:00 AM to 5:00 PM Pacific Time.

Cedar Crate Co, 2035 NW Wilson Street, Suite 4, Portland, OR 97210, United States. Full details are on our website at cedarcrateco.shop.