Effective date: September 17, 2026

We want you to be genuinely happy with every cedar and solid-wood piece you buy from Cedar Crate Co. If something is not right, this policy explains exactly what you can return, how long you have, who pays the shipping, and when your money comes back.

1. Our 30-Day Return Window

You may return most items within 30 days of the delivery date shown by the carrier. To be eligible, the item must be unused, in its original condition, and returned in its original packaging with all protective inserts, hardware, care cards, and any free gift that came with it. Items that show signs of use, assembly, staining, oiling, cutting, sanding, or outdoor exposure cannot be accepted.

2. How to Start a Return

  1. Email support@cedarcrateco.shop with your order number, the item you want to return, and the reason.
  2. Our team replies within one business day with a Return Authorization (RA) number and the correct return address.
  3. Pack the item securely, write the RA number clearly on the outside of the box, and ship it back within 14 days of receiving your RA number.

Please do not send anything back before you have an RA number. Unauthorized returns may be refused or delayed, because we cannot match them to an order.

3. Who Pays the Return Shipping

  • Our error, damage, or a defect: Cedar Crate Co pays. We email you a prepaid return label, and you are refunded in full including the original shipping you paid.
  • Change of mind, wrong choice, or no longer needed: the customer pays return shipping. The original outbound shipping charge is not refunded. We recommend a tracked service, because we cannot refund a parcel that never arrives.
  • Refused or undeliverable parcels: if a parcel is refused at the door or returned to us because the address was incorrect or unclaimed, the return shipping cost is deducted from your refund.

We do not charge a restocking fee.

4. Damaged, Defective, or Incorrect Items

Wood is a natural material, so slight variation in grain, knots, and color tone between pieces is normal and is not a defect. If your item arrives cracked, split, broken, or is simply not what you ordered, email us within 7 days of delivery with your order number and clear photos of the item and the outer shipping box. We will send a free replacement or issue a full refund, whichever you prefer, and you will not be asked to pay any shipping.

5. Items That Cannot Be Returned

  • Custom, personalized, engraved, or made-to-order pieces.
  • Items marked “Final Sale” or “Clearance” on the product page.
  • Gift cards.
  • Items returned more than 30 days after delivery.
  • Items that have been assembled, modified, treated, oiled, or used outdoors.
  • Products returned without their original packaging or with missing components.

6. Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order for the item you want, so that the replacement is not delayed while your return is in transit. If you prefer a direct exchange, tell us when you request your RA number and we will arrange it subject to stock.

7. Refund Timing

Once your return arrives at our warehouse, we inspect it and email you the outcome within 2 business days. Approved refunds are issued to the original payment method within 3 business days of approval. Your bank or card issuer then needs additional time to post the credit to your statement, typically 5 to 10 business days. In total, most customers see their money back within 7 to 14 business days of the parcel reaching us.

Refunds are always returned to the original payment method. We cannot refund to a different card, a different account, or by check.

8. Order Cancellations

You can cancel an order at no cost at any time before it ships. Email support@cedarcrateco.shop as soon as possible with your order number. Once a parcel has been handed to the carrier it cannot be cancelled, and the standard return process above applies.

9. Late or Missing Refunds

If you have received our refund confirmation email but do not see the credit after 10 business days, first check with your bank or card issuer, since posting times are set by them. If it still has not appeared, contact us with your order number and we will send you the payment processor refund reference so your bank can trace it.

10. Contact

Cedar Crate Co, Returns Department
2035 NW Wilson Street, Suite 4
Portland, OR 97210, United States
Email: support@cedarcrateco.shop
Support hours: Monday to Friday, 9:00 AM to 5:00 PM Pacific Time